Welcome to Fusion Max

By accessing and using our website, you agree to comply with the terms and conditions outlined below. Please read them carefully before using our website or making a purchase.

Intellectual Property

All content available on the Fusion Max website including images, videos, logos, product descriptions, text, graphics, and software is the intellectual property of Fusion Max or its respective partners and is protected by applicable copyright and trademark laws. You may not use, reproduce, distribute, or modify any content without written consent from Fusion Max.

Use of Website

You agree to use the Fusion Max website only for lawful purposes. Activities that could harm, interfere with, or compromise the integrity of the site are strictly prohibited. Any unauthorized use of the site or its content may result in legal action.

Product Information

Fusion Max makes every effort to ensure that product details, specifications, prices, and availability are accurate and up-to-date. However, we reserve the right to make changes to this information at any time without prior notice. We also reserve the right to modify, discontinue, or limit quantities of any product at our discretion.

Orders and Payments

All orders placed through our website are subject to acceptance and availability. We reserve the right to cancel or refuse any order for any reason, including pricing errors or stock limitations. Payments made via our platform must be authorized and completed through approved methods.

Limitation of Liability

Fusion Max will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products. This includes but is not limited to damages caused by reliance on website content, delays, technical issues, viruses, or third-party links.

Third-Party Links

Our website may include links to third-party websites for your convenience. Fusion Max is not responsible for the content, policies, or practices of these external sites. Visiting third-party websites is at your own risk.

User Submissions

By submitting reviews, comments, images, or any other content to Fusion Max, you grant us a non-exclusive, royalty-free right to use, reproduce, publish, or modify that content for promotional or operational purposes. You also affirm that the content does not infringe upon the rights of any third party.

Indemnification

You agree to indemnify, defend, and hold harmless Fusion Max, its affiliates, employees, directors, and agents from any claims, losses, liabilities, damages, or expenses arising out of your use of the website or breach of these terms.

Changes to Terms

Fusion Max reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting. Continued use of the website constitutes your acceptance of the revised terms.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising from your use of the Fusion Max website shall be subject to the exclusive jurisdiction of the courts in Pakistan.

Return & Exchange Policy – Fusion Max

Hassle-Free Returns & Exchanges

At Fusion Max, we are committed to providing high-quality products and a hassle-free shopping experience. If for any reason you are not satisfied with your purchase, you may return or exchange eligible items within 30 days from the date of purchase, subject to the terms below.

Return & Exchange Conditions

To be eligible for a return or exchange, please ensure the following:

• The product is *unused, in its original condition, and complete with all packaging, manuals, and accessories.

• You provide a valid proof of purchase (receipt or invoice).

• The return/exchange request is made within 30 days of the purchase date.

• Items that are damaged, incomplete, used, or tampered with will not be accepted.

• Certain items, including clearance or special-order products, may not be eligible for return.

Refunds

Once we receive and inspect the returned product:

• If your return is approved, we will issue a refund to your original payment method (excluding any shipping charges).

• Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Exchanges

If you receive a defective or incorrect item, we will replace it at no additional cost. Exchange requests are subject to stock availability.

Return Shipping

• Return shipping costs are the customer’s responsibility, unless the return is due to an error or defect on our part.

• Items returned without an RMA or outside the eligibility window will not be accepted.

How to Request a Return or Exchange

Kindly complete the Warranty Registration form available on the website. Provide necessary details about your product and personal information. Upon submission, the system will automatically generate a repair order for your convenience.

Contact Customer Support

Our support team is here to assist you every step of the way. To start the return or exchange process, please contact our team by phone or email:
📞 Phone: +92337 9609039
📧 Email: service@fusionmax.com.pk
🌐 Website: www.fusionmax.com.pk

Please note Fusion Max is not responsible for lost or damaged return shipments.

Warranty Policy – Fusion Max

Your Purchase is Protected

At Fusion Max, we stand behind the quality of our products. Our warranty policy is designed to give you confidence and peace of mind with every purchase. All eligible products purchased from Fusion Max or its authorized dealers come with a standard warranty period, as specified by the brand or manufacturer.

Warranty Coverage

The warranty typically covers:

• Manufacturing defects

• Faulty components

• Workmanship issues

The warranty does not cover:

• Damage caused by misuse, accidents, unauthorized repairs, or modifications

• Wear and tear from normal use

• Water or liquid damage (unless stated as water-resistant)

• Products with tampered or missing serial numbers

• Items not purchased from Fusion Max or its authorized partners

Warranty Period

Warranty periods may vary depending on the product or brand. The standard warranty duration for most items is 12 months from the original purchase date, unless otherwise stated on the product page or invoice.

To confirm the warranty for a specific product, please check the product listing on our website or contact our support team.

How to Claim Warranty

Contact Us

📧 Email: service@fusionmax.com.pk
📞 Phone: +92337 9609039

Provide the Following Information:

• Order number or proof of purchase

• Description of the issue

• Photos or videos (if applicable)

Assessment

Our support team will assess the case and guide you on whether the product qualifies for warranty service or replacement.

Send the Item (If Required)

If the item needs to be sent in for inspection or repair, you’ll be provided with shipping instructions. Customers are responsible for shipping charges unless the product is confirmed defective upon inspection.

Repair or Replacement

If your claim is approved, we will either:

• Repair the product (if applicable),

• Replace the product with the same model, or

• Offer a store credit or full refund if repair/replacement is not possible.

The final decision will be based on product condition, availability, and the brand’s warranty terms.

Important Notes

• Keep your original invoice or receipt; it’s required for all warranty claims.

• Warranty claims without valid proof of purchase will not be accepted.

• Products must be returned in secure packaging to avoid additional damage during transit.