Your Purchase Is Protected

At Fusion Max, we are committed to providing genuine products and dependable after-sales support. Eligible products purchased directly from Fusion Max or its authorized dealers may qualify for warranty coverage according to the applicable brand or manufacturer’s warranty terms. Warranty duration, coverage, and service procedures may differ by product and brand.

Warranty Coverage

Subject to the manufacturer’s terms, warranty coverage may include:

• Manufacturing defects.

• Faulty internal components.

• Defects in materials or workmanship.

Warranty coverage generally excludes:

• Damage caused by misuse, accidents, negligence, improper installation, or unauthorized repairs or modifications.

• Normal wear and tear, cosmetic damage, or deterioration resulting from regular use.

• Water or liquid damage unless specifically covered by the manufacturer’s warranty.

• Products with altered, removed, or unreadable serial numbers.

• Products purchased from unauthorized sellers or without verifiable proof of purchase.

• Damage caused by improper storage, unsuitable accessories, or use contrary to the manufacturer’s instructions.

The final eligibility of any claim will be determined according to the applicable warranty terms and the results of the product assessment.

Standard Warranty Period

The warranty period depends on the product, brand, and applicable manufacturer’s policy. Unless a different period is explicitly stated on the product page, invoice, or official warranty documentation, many eligible products carry a standard warranty of 12 months from the original purchase date.

Customers should review the relevant product listing or contact Fusion Max to confirm the exact warranty duration before or after purchase.

Special Warranty: LK Samyang 3-Year Warranty

Selected eligible LK Samyang products purchased from Fusion Max or its authorized sales channels may qualify for a 3-year warranty, subject to the official LK Samyang warranty terms and confirmation of the product’s eligibility. This extended warranty is intended to provide additional protection against qualifying manufacturing defects and workmanship issues during the applicable warranty period. Customers must retain their original purchase invoice and provide the product’s serial number and any required warranty registration details when submitting a claim. Damage caused by accidents, misuse, unauthorized repairs, modifications, or other exclusions specified in the manufacturer’s policy will not be covered. The 3-year warranty applies only to products explicitly identified as eligible and does not automatically extend to every LK Samyang product or accessory. Customers should contact Fusion Max to confirm eligibility, coverage, and the applicable warranty start date.

How to Claim Warranty

1. Contact Customer Support

Contact our support team to explain the issue and receive guidance on the warranty process.

Email: service@fusionmax.com.pk
Phone: +92 325 1111089

2. Provide the Required Information

Please prepare the following details:

• Original purchase invoice or order number.

• Product name, model, and serial number.

• Description of the fault or issue.

• Photos or videos demonstrating the issue, where applicable.

• Warranty registration details, if required for the product.

3. Product Assessment

Our support team will review your information and determine the next steps. The product may need to be inspected by Fusion Max, an authorized service centre, or the relevant manufacturer to establish whether the issue qualifies for warranty coverage.

4. Send the Product for Inspection

If inspection or repair is required, our team will provide shipping and submission instructions. Shipping charges will be handled according to the applicable warranty terms and the circumstances of the claim.

Repair or Replacement

If a warranty claim is approved, the available resolution may include:

• Repair of the defective product.

• Replacement with the same model or an equivalent product, where appropriate and available.

• Another remedy provided under the applicable manufacturer’s warranty or required by law.

The resolution will depend on the nature of the fault, the product’s condition, parts availability, and the applicable warranty terms. Refunds or store credits are not automatic warranty remedies unless provided for under the relevant policy or applicable law.

Important Warranty Notes

• Keep your original invoice or receipt for the entire warranty period.

• Warranty claims require verifiable proof of purchase.

• Do not attempt unauthorized repairs or modifications, as these may affect warranty eligibility.

• Pack products securely when sending them for inspection or service.

• Warranty approval is subject to product inspection and the applicable manufacturer’s terms.

• Warranty coverage does not limit any mandatory consumer rights available under applicable law.

Warranty Support

For warranty registration, claim assistance, or confirmation of product coverage, please contact Fusion Max.

Phone: +92 325 1111089
Email: service@fusionmax.com.pk
Website: https://www.fusionmax.com.pk/

Fusion Max is committed to helping customers understand their warranty coverage and access the appropriate after-sales support for eligible products.